Use Planworth's in-app Help to ask a product question, report a problem, request an account change, or suggest a feature. For a product problem, first confirm the client, scenario, visible inputs, and steps needed to reproduce the behaviour.
Send a message
Select HELP in the top bar. If the top-bar option is unavailable, open the Messenger launcher.
Select Send us a message.
Choose the available topic that best matches your request.
Enter your message and send it.
Use Messages in the Help panel to review replies.
What to include
For a bug or unexpected result, include:
Client name or identifier
Scenario name, when relevant
Screen where the issue occurs
What you expected and what happened
Steps to reproduce
Approximate time
Screenshot or screen recording, when useful
For a feature request, describe the task you are trying to complete and the result you need. Do not include passwords, authentication codes, or full payment-card numbers.