Work through these checks before contacting Planworth Support. If the issue remains, the details you collect will help Support investigate it.
Check the issue
Note the client, scenario, and Planworth screen where the issue occurs.
Write down what you expected and what happened instead.
Confirm that you are looking at the correct client and Current Scenario.
If you changed the Evaluation, reopen the relevant section and confirm that the value was saved.
Refresh the page once and try the same action again.
Record the approximate time of the issue and the steps needed to reproduce it.
Take a screenshot of the full work area, including any message or unexpected result. Hide information that Support does not need.
If an existing scenario did not change after you edited the Evaluation, record the intended scenario and its saved assumptions.
Contact Support
If the issue continues, contact Planworth Support and include:
Client name or identifier
Scenario name, when relevant
Screen where the issue occurs
Expected and actual result
Steps to reproduce
Approximate time
Screenshot or screen recording, when useful
Never include a password, full payment-card number, or other authentication secret.